Do: Use Facebook for customer service
Online support forums and live-chat services can be costly. But Facebook can help you communicate easily with customers who become your fans on the site. Facebook’s wall, forums, status updates and other features let you answer technical and other queries, post new product updates or offer a frequently-asked-questions (FAQ) section.
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This article is a general information sheet and should not be used or relied on as professional advice. No liability can be accepted for any errors or omissions nor for any loss or damage arising from reliance upon any information herein.